Manager of Recoveries & Loss Mitigation
Requisition ID 2023-33991Category:
Legal/ComplianceLocation:
US-GA-SAVANNAHOverviewManager of Recoveries and Loss MitigationSavannah, GAThe TMX Finance Family of Companies is looking for a Manager of Recoveries and Loss Mitigation to join our team and be part of a sharp, dedicated, and proactive team that provides guidance in interpreting the laws and regulations that govern our industry.
Our legal team members stay up to date on areas of the law that could impact our organization, and work daily to mitigate any potential or actual risks.
In this role, you will run point on fraud and recovery initiatives within the Legal Department and provide strategic operational support.
You will manage collateral recovery programs and lead projects focused on driving recoveries, and fraud-based initiatives, while mitigating risk and fraud losses.
Additionally, you will serve as a liaison between internal and external business units to facilitate and provide transparency into recovery efforts.
Responsibilities Lead a collateral recovery program from start to finish by assessing requests as they are submitted by field team members to ensure they meet the appropriate criteria, reviewing accounts, and driving case strategy with various outside counsel across the Company's footprint.
Ensure consistency across all states in which the Company operates, with strict attention to detail so filings are accurate and in line with the Company's vision.
Execute awards issued to the Company by closely monitoring filings and tracking service, rectifying any deficiencies in order to keep recovery filings moving and assure the collateral is recovered timely.
When necessary, provide guidance and support to partners in Field Operations in preparation and attendance of hearings, and recover awarded collateral.
Partner with other legal team members from the Escalations, Regulatory, Bankruptcy, and Legal Operations teams to analyze claims and identify trends, highlighting gaps in procedures/processes and work to close gaps and mitigate risk.
Manage the entire book of collateral recoveries in partnership with the Associate Director of Recoveries and Loss Mitigation and provide regular reporting to demonstrate the performance of the recovery portfolio, with insight into spend versus recovery dollars, duration, and other recovery metrics.
Coordinate with field leadership to ensure that accounts with impounded collateral are tracked through Legal and are managed and dispositioned properly to ensure optimal recovery dollars from these accounts.
Provide excellent customer service at all points of contact, whether it be with external or internal business units or third-party vendors.
Support the Chief Legal Officer, Vice President of Strategic Legal Operations, and Associate Director of Recoveries and Loss Mitigation and other members of Legal Leadership with ad hoc recovery projects and other initiatives designed to drive recoveries towards the Company's bottom line.
Qualifications Bachelor's Degree or the equivalent combination of formal education, training and/or related experience 2
years of relevant legal and related work experience Ability to create and maintain a document management system Ability to think strategically, work independently, and identify areas of improvement and propose solutions Ability to demonstrate professionalism and skill working in both an individual and team environment Ability to multi-task and consistently meet aggressive and time-sensitive deadlines in an ever-changing atmosphere Ability to maintain a full-time work schedule with regular in-person attendance is required for this position.
A full-time work schedule for this position includes, at a minimum, 40-hours per week, possibly more depending on work demands and priorities.
Excellent written and verbal communication skills with a strong attention to detail Expertise in Word, Outlook and Excel required Physical demands for this position frequently include:
the ability to remain in a stationary position, move about freely inside and outside of the office, and the operation of mechanical controls, such as a keyboard.
Our Benefits Include :
A comprehensive new hire training program designed to help set you up for success Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development Professional Development and Mentor Programs plus Ongoing Training Resources Multiple coverage levels for Medical, Dental, & Vision Group Health & Wellness Program, plus special savings on retail items, travel, entertainment, and more through TMX Perks Traditional 401(k) and Roth 401(k) with Company match Flexible Spending Accounts Basic and AD&D Life Insurance Voluntary benefits, including short-term and long-term disability insurance, accident, critical illness, and hospital confinement insurance Paid Time Off (Accrue approximately 12 days per year, plus 2 additional days for each year of service after the first year of employment up to a maximum of 18 days) Performance-based career advancement Diverse Culture and Inclusive Environment Learn More About UsThe Manager of Recoveries and Loss Mitigation is part of the Legal Team, which is united by a commitment to act at all times with honesty and integrity.
This team provides a range of legal services to all of our store brands and corporate departments, always protecting our strategic interests.
To learn more, visit https:
//www.
tmxfinancefamily.
com/careers/top-talent/legal-compliance.
Our Commitment to Diversity, Inclusion and BelongingDiversity at the TMX Finance Family of Companies is one of the driving forces behind our Company's success and we are committed to hiring, developing, and retaining talent of various backgrounds who demonstrate our shared values.
We have worked to create a welcoming and inclusive environment where Team Members can collaborate freely to help spark innovation, drive creativity, advance their skillset, and move their career forward.
Our commitment to diversity isn't just about the work we accomplish; it's about fostering a sense of belonging where talented Team Members can bring their whole selves to work to help maximize their full potential.
Our Workplace Awards and RecognitionWe are honored to be recognized as a Military Friendly Employer for 2021, 2022, and 2023, a Best Company to Work for by InHerSight, and have received designation as a Top Employer for Hispanic and Latinos by HLPA 2022 and 2023.
About UsTMX Finance Family of Companies is one of the largest consumer specialty finance organizations in the United States.
Since 1998, we have provided access to credit for customers who are underserved by traditional lenders through our TitleMax, TitleBucks, and InstaLoan brands.
Many of our customers have nowhere else to turn when they suffer short-term financial setbacks like medical emergencies or home repairs, so it is our mission to remain a reliable source of credit and offer customers hope and opportunity.
Check out what's happening in our Company at PI225722898 Recommended Skills Attention To Detail Claim Processing Communication Customer Service Document Management Systems Finance Estimated Salary: $20 to $28 per hour based on qualifications.
Legal/ComplianceLocation:
US-GA-SAVANNAHOverviewManager of Recoveries and Loss MitigationSavannah, GAThe TMX Finance Family of Companies is looking for a Manager of Recoveries and Loss Mitigation to join our team and be part of a sharp, dedicated, and proactive team that provides guidance in interpreting the laws and regulations that govern our industry.
Our legal team members stay up to date on areas of the law that could impact our organization, and work daily to mitigate any potential or actual risks.
In this role, you will run point on fraud and recovery initiatives within the Legal Department and provide strategic operational support.
You will manage collateral recovery programs and lead projects focused on driving recoveries, and fraud-based initiatives, while mitigating risk and fraud losses.
Additionally, you will serve as a liaison between internal and external business units to facilitate and provide transparency into recovery efforts.
Responsibilities Lead a collateral recovery program from start to finish by assessing requests as they are submitted by field team members to ensure they meet the appropriate criteria, reviewing accounts, and driving case strategy with various outside counsel across the Company's footprint.
Ensure consistency across all states in which the Company operates, with strict attention to detail so filings are accurate and in line with the Company's vision.
Execute awards issued to the Company by closely monitoring filings and tracking service, rectifying any deficiencies in order to keep recovery filings moving and assure the collateral is recovered timely.
When necessary, provide guidance and support to partners in Field Operations in preparation and attendance of hearings, and recover awarded collateral.
Partner with other legal team members from the Escalations, Regulatory, Bankruptcy, and Legal Operations teams to analyze claims and identify trends, highlighting gaps in procedures/processes and work to close gaps and mitigate risk.
Manage the entire book of collateral recoveries in partnership with the Associate Director of Recoveries and Loss Mitigation and provide regular reporting to demonstrate the performance of the recovery portfolio, with insight into spend versus recovery dollars, duration, and other recovery metrics.
Coordinate with field leadership to ensure that accounts with impounded collateral are tracked through Legal and are managed and dispositioned properly to ensure optimal recovery dollars from these accounts.
Provide excellent customer service at all points of contact, whether it be with external or internal business units or third-party vendors.
Support the Chief Legal Officer, Vice President of Strategic Legal Operations, and Associate Director of Recoveries and Loss Mitigation and other members of Legal Leadership with ad hoc recovery projects and other initiatives designed to drive recoveries towards the Company's bottom line.
Qualifications Bachelor's Degree or the equivalent combination of formal education, training and/or related experience 2
years of relevant legal and related work experience Ability to create and maintain a document management system Ability to think strategically, work independently, and identify areas of improvement and propose solutions Ability to demonstrate professionalism and skill working in both an individual and team environment Ability to multi-task and consistently meet aggressive and time-sensitive deadlines in an ever-changing atmosphere Ability to maintain a full-time work schedule with regular in-person attendance is required for this position.
A full-time work schedule for this position includes, at a minimum, 40-hours per week, possibly more depending on work demands and priorities.
Excellent written and verbal communication skills with a strong attention to detail Expertise in Word, Outlook and Excel required Physical demands for this position frequently include:
the ability to remain in a stationary position, move about freely inside and outside of the office, and the operation of mechanical controls, such as a keyboard.
Our Benefits Include :
A comprehensive new hire training program designed to help set you up for success Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development Professional Development and Mentor Programs plus Ongoing Training Resources Multiple coverage levels for Medical, Dental, & Vision Group Health & Wellness Program, plus special savings on retail items, travel, entertainment, and more through TMX Perks Traditional 401(k) and Roth 401(k) with Company match Flexible Spending Accounts Basic and AD&D Life Insurance Voluntary benefits, including short-term and long-term disability insurance, accident, critical illness, and hospital confinement insurance Paid Time Off (Accrue approximately 12 days per year, plus 2 additional days for each year of service after the first year of employment up to a maximum of 18 days) Performance-based career advancement Diverse Culture and Inclusive Environment Learn More About UsThe Manager of Recoveries and Loss Mitigation is part of the Legal Team, which is united by a commitment to act at all times with honesty and integrity.
This team provides a range of legal services to all of our store brands and corporate departments, always protecting our strategic interests.
To learn more, visit https:
//www.
tmxfinancefamily.
com/careers/top-talent/legal-compliance.
Our Commitment to Diversity, Inclusion and BelongingDiversity at the TMX Finance Family of Companies is one of the driving forces behind our Company's success and we are committed to hiring, developing, and retaining talent of various backgrounds who demonstrate our shared values.
We have worked to create a welcoming and inclusive environment where Team Members can collaborate freely to help spark innovation, drive creativity, advance their skillset, and move their career forward.
Our commitment to diversity isn't just about the work we accomplish; it's about fostering a sense of belonging where talented Team Members can bring their whole selves to work to help maximize their full potential.
Our Workplace Awards and RecognitionWe are honored to be recognized as a Military Friendly Employer for 2021, 2022, and 2023, a Best Company to Work for by InHerSight, and have received designation as a Top Employer for Hispanic and Latinos by HLPA 2022 and 2023.
About UsTMX Finance Family of Companies is one of the largest consumer specialty finance organizations in the United States.
Since 1998, we have provided access to credit for customers who are underserved by traditional lenders through our TitleMax, TitleBucks, and InstaLoan brands.
Many of our customers have nowhere else to turn when they suffer short-term financial setbacks like medical emergencies or home repairs, so it is our mission to remain a reliable source of credit and offer customers hope and opportunity.
Check out what's happening in our Company at PI225722898 Recommended Skills Attention To Detail Claim Processing Communication Customer Service Document Management Systems Finance Estimated Salary: $20 to $28 per hour based on qualifications.
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